|Photo: J. Britton, 2013|
This past weekend I spoke at beautiful Lake Junaluska in the mountains of North Carolina at the CCI 2013 conference. My topic, of course, was about group coaching. What caught my eye on the first day were these great What? So What? Now What? building blocks (pictured above).
Whether we are coaching, training or facilitating the What? So What? Now What questions are very powerful in supporting our group (and team) members to explore their experience (the WHAT?), what's important about it and what the learning is (the SO WHAT?), and finally, what they are going to do about it (NOW WHAT?).
The What? So What? Now What? framework can be used in any group or team coaching context. Here's an example of using it in the one on one context with a leader:
Coach: Tell me about your staff meeting this week.
Coach: What did you notice about how you led the session. (Focus on what?)
Coach: What skills did you use to keep the meeting on track? (Focus on what)
Coach: So what did you do for the greatest impact? (Focus on so what)
Coach: So what's important about that?
Coach: So what's possible....
Coach: Now what do you want to do more of in your meetings?
Coach: Now what do you want to do less of? OR What do you want to build capacity around?
Coach: Who do you want to be accountable to? or How will I know? Will you let me know how it goes in our next call?
For more info on how you might use them you may also want to refer to From One to Many: Best Practices for Team and Group Coaching (page 73) or Effective Group Coaching.
How do you use the WHAT? SO WHAT? NOW WHAT? questions in your work? As always, please feel free to share below.
With best wishes,
Jennifer Britton, PCC, CPCC, BCC