10 Essential Elements for Any Phone Based Group Coaching Program

I often get questions from coaches new to group coaching about what they need to have on hand in terms of running their own phone based group coaching programs.

Here's a quick exerpt from my book Effective Group Coaching (Wiley, 2010) which outlines 10 Essential Elements for Any Phone Based Program.

10 Essential Elements for Any Phone Based Program (Text Box):

1. Bridgeline (with back up bridgeline as well!)
2. Mute Function. Things to look for:
a. Mute function on your bridgeline service so participants can mute and unmute themselves (as needed) and you can mute others as needed
b. Mute function on your phone set and/or head set (in case you need to cough or sneeze)
3. A Timer
4. A Phone with well-charged battery
5. A quiet Room
6. Participant workbook to meet the needs of visual learners
7. Web based presentation ability (i.e. WebEx or other)
8. Recording ability
9. Flash function on your phone – some recording facilities require that you press flash to start the bridgeline
10. Instruction Sheet or FAQ to send to participants prior to the call. This is very important to have in place for non-coaches who may not be familiar or comfortable in using bridgelines

Question: What item(s) do you need to put into place to position your next phone based group coaching program for success?

Have a great week!

Warm regards,
Jennifer

Jennifer Britton, PCC, CPT
Group Coaching Essentials - June Session starts June 7th (Mondays 12 - 1:15 pm ET). Beat the price increase which will take place in July. Accredited for 6.75 Hrs of CCEs with the ICF
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