Group Coaching Core Essentials - Week 8 - Leverage the Expertise and Experience of the Group

 This week we’re covering Group Coaching Core Essentials #8 as part of our 18^th anniversary

celebrations. This week’s principle is Leverage the life experience and expertise of the group.

A shift in the group coaching space, where the coach can take a back seat to the members of the group. This may seem even more pronounced, especially if our group size is 6, or 10 or 12. Notice how much time you are inserting yourself as a group coach.

Once trust, safety and connection is created, how do we step back and ensure that the group owns the process? A key part of this relates to this week’s topic of utilize the life experience and expertise of the group.

Unlike training or facilitation where the content expert is usually the leader, in a group coaching process, this role around content and technical expertise my go to different group members.

Principle – Leverage the life experience and the expertise of the group.

 

Action:

Consider having people:

·       Share their superpower as part of the group introductions

·       Have the group in the first call note what their collective baseline is (i.e. What do you notice about the skills and experiences you bring)?

·       Volunteer what role they can take on – i.e. there may be a group social coordinator, someone who likes to take time, someone who might want to convene meetings in between the group calls, someone who wants to set up a book list or book discussion on topics you are working on.

 

Being a great group coach requires a level of humility and a checking of the ego, and belief that we need to be the central part of the process. Over time together, the group coach often fades out more and more and more.

 

Action: Consider this week what  you will do to cultivate an environment where the group “owns” the process. Consider what opportunities group members have to share their experience and expertise. 

 

Consider the following questions to spark the conversation:

• What are you bringing to our group experience? (Share your skills and experiences)
• What can we do as a group to ensure that you get to lead from your superpower every time we are together?
• What role would you like to play in our group process?
• Groups need support around achieving both results and relationships. As a group consider what those roles may be – ie. time keeper, social coordinator, researcher etc)
• What else can we be doing to harness what you bring naturally, based on your experiences and expertise?
• What are you doing to boost the connection amongst group members, not only with you? (One of the components our group members enjoy are the cohort groups which are part of the larger ConversationSparker community hub we manage (based on the Mighty Networks platform).

For more on the triad of trust, safety and connection and how important it is in the virtual, remote and hybrid space, be sure to check out my TEDx talk from last summer on the Virtual, Remote and Hybrid Checklist. 

If you have a copy of my most recent book, Reconnecting Workspaces, check out chapter 5 for more on the Triad of Trust, Safety and Connection.

Enjoy your conversations!

Jennifer

Upcoming Summer 2022 Learning opportunities:

Group Coaching Essentials (8.75 CCEs) - Join us in July and August on Wednesdays 830 - 10 am ET starting July 27th for 4 weeks  (with Evana)

Team Coaching Essentials (14 CCEs) - next starts on Monday September 12th, running for 6 90 minute sessions

Advanced Group and Team Coaching Practicum (10 CCEs): Starting July 26th - Tuesdays 830-10 am Et: July 26, August 9, 16, 23, and 30, 2022 - With Evana

Mentor Coaching Group - for ACC/PCC - Fridays 9 - 10 am ET starting September 9 and running to December 9th. Reserve your spot.

Reconnecting Workspaces Certified Coach (24 CCEs)- Specialist in Hybrid and Remote Workspaces: Tuesdays and Wednesdays in August, starting August 3, 2022 and running to August 16. 24 CCEs. Learn more here and early bird rate on until Monday July 25th (18% off in lieu of our anniversary)

Jennifer is also the author of Effective Group Coaching (2010), Coaching Business Builder (2018), Effective Virtual Conversations (2017) and From One to Many: Best Practices for Team and Group Coaching (2013). Check out her author page on Amazon for all publications.

 Want to know what's new? Looking for remote and hybrid resources - Pick up a copy of the  Reconnecting Workspaces book or the 90-Day Guide for Success (ideal for those onboarding in the remote or hybrid space, OR wanting a 90 day sprint). Instagram: @ReconnectingWorkspaces

Expanding Your Grouip and Team Coaching Toolkit - Virtual platform tools (13)

One of the areas I continue finding myself spending a lot of time in these days is the in space of

virtual learning. As a former virtual leader, I’ve always been an early adopter of tech – even throughout the 1990s and early 2000s when business and tech looked a lot different than today. For the last 15 years I’ve headed a virtual business, and the bulk of my work has been virtual, supporting teams, groups and individuals, through coaching, training and consulting services.


With this in mind, I’m dedicating the next three weeks to posts around expanding your group ad team coaching toolkit into the virtual space. This week’s post gets you thinking about leveraging all the tools available to you on the virtual platform. There’s a lot more available to you than you might think. It’s usually the inclusion of these tools that moves us from on a one way talking head/death by PowerPoint experience to an interactive conversation.


Things to keep in mind:

Trust and connection are key to conversation in the virtual space. Be sure to include activities and exercises that will connect people early on to each other, and what they know, and can share.


Switch the pace every 7-10 minutes – Pacing is key in the virtual space for engagement and learning


Leverage the tools available to you. These could include:

Breakouts  Just like in the in-person room, breakouts bring the conversation to the personal level. For larger groups breakouts are an essential part of the group coaching experience. Some skill development around questioning and listening may be required with groups that are non-coaches. For more on breakouts check out my October 2017 video – Breakouts that Sizzle! LINSERT LINK

What can you do to leverage breakouts?

Polls – Polls are a great way to incorporate discussion and dialogue. From using the internal polls available (which can be activated on most platforms like WebEx and Zoom), to using an external app like Kahoot, polls area  real-time way to get consensus happening and see where the group or team is.

What can you do to leverage polls?

Annotation – Annotation is a great way to get people moving. For kinesthetic learners this invites people to create together. Whether it’s having a team draw their vision for themselves on a white screen, or having people share the theme they want to explore that week, annotation is also a key tools in making things visual. More on this next week.


Questions to consider:

What can you do to leverage the tools available?

What’s the environment you want to create in your virtual call?

What breakout opportunities

What will connect people to others quickly in the conversation?

What will connect people quickly to their WIIFM – What’s in it for me?

What polls might you add to the conversation 


For resources on this topic check out

My 2017 book – Effective Virtual Conversations (444 pages) – pick up a copy at Amazon (almost all of the 13 chapters of the book have relevance to this topic, including part 3 which is geared to supporting virtual team development)

Jane Bozarth – Bettter than Bullet Points

ICF’s January 2018 blog on the Virtues of Virtual Coaching – read it at https://coachfederation.org/blog/virtues-virtual-coaching


I also have a whole series of past community calls you can tap into around the topic of creating Engaging Virtual Conversations – you can check them out at https://www.youtube.com/effectivegroupcoach (Check out the Effective Virtual Conversations playlist)

With best wishes,
Jennifer

Jennifer Britton, CPCC, PCC – Potentials Realized 
Leadership | Teamwork | Business Success
Author of Effective Virtual Conversations (2017), Coaching Business Builder Workbook and Planner (2018) and From One to Many: Best Practices for Team and Group Coaching (2013)
Follow along with the #90DaysPlanDoTrack series over at Instagram @CoachingBizBuilder 
Join the conversation at the Conversation Sparker Zone - our online community where you can explore virtual and team issues, coaching, productivity and business development)

Join us for an upcoming ICF CCE approved program - Group Coaching Essentials (starts Monday July 8 - 8.75 CCEs), Advanced Group and Team Coaching Practicum (starts Monday July 8: 10 CCEs) or the Virtual Facilitation Essentials(starts July) 

Difficult Conversations Group and Team Coaches Need to Have

Coaching is not always a positive, cheerful conversation. Many times there are difficult issues we

need to pose in a group or team, and sometimes we are the ones who surface the elephant in the room. Today's post focuses on five difficult conversations we may find we need to have as group or team coaches:

1. With the group or team member who consistently does not take action they have committed to. It's easy for coaches to fall into the habit of overlooking a group member who isn't following through on their commitments. Consider how it might be more in-service to have a coaching conversation with the group or team member who is constantly letting things slide. You might consider asking them:
What took precedence this week for you in respect to the commitments you had made?
What was important about doing that versus what you had committed to?
How is this change or pushing aside your own commitments showing up in other areas?
What value did the actions you ultimately took have on....
What would you do in the future if you faced this choice?
In our context what changes do you want to make around the commitments you make?
Do I/do we have the opportunity to check in on how committed you really are on your commitments each week, in service to what you've said you want to get out of the work we're doing (note this is a little long question - not the short snappy 5-7 words we often aim for in coaching questions!)

2. Another difficult conversation is surfacing the taboo issues teams have. Maybe there are things that are not talked about in the team. This might be an unspoken truth, the issue that is being swept under the carpet or something else. What's taboo for the team or group you are working with? What would be the value of asking that question to them?

3. Supporting a team through conflict, when the team is conflict avoidant, is not only a difficult conversation, but also a tricky one. It's important that we provide teams and other clients we work with tools, skills and approaches to navigate conflict. This may involve some "teaching" or the introduction of a model they can all have a conversation from.
What do you notice about conflict and the way the group and/or team members you are supporting approaches conflict?

4. The group member who constantly hogs or dominates the conversation. For some coaches supporting the dominant group member who may "hog" the space or bulldoze others may be a challenging type of person to support. Each one of us will probably find different types of group members more challenging to work with. In the many years I've supported coaches - it's often the challenger, or dominant group member who coaches note would be the challenging one for them to support.

5. The group member who is not engaged. In coaching, coachability always should always be at the forefront. Is this person ready and interested in being coached. Keep in mind, coaching is not training. As a coachee, they need to be setting their goals, and taking action. It's about the coachee driving the bus. Having discussions with clients who are not engaged around their coachability can also be a key issue.

What do you see as the most Difficult Conversations for yourself? I'd welcome your input and comments. Please do so below!

Best
Jennifer

Jennifer Britton, MES, CPT, PCC
Group Coaching Essentials | Potentials Realized  
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)

About Us: Jennifer Britton is author of Effective Group Coaching (Wiley, 2010) andFrom One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013) . Since 2004 she and her company, Potentials Realized, have supported thousands of coaches, trainers, and leaders, design and create more impactful team and group programs (in-person and virtual). Jennifer offers customized programs for organizations, as well as virtual public training programs. Our areas of specialty are team development, leadership and coaching. Our 2017 programming starts during the week of January  9th and will include: The Group Coaching Essentials teleseminar (8.75 CCEs), The Advanced Group and Team Coaching Practicum (10 CCEs), and the Mentor Coaching Group for ACC/PCC portfolio routes. Our 2017 Learning Lab and Design Studio Group for Coaches who want to build their business and expand their group and team programs starts January as well (2 group calls on Fridays throughout 2017)

Looking to Engage your Groups More? 5 ways to experiment.

While coaching is grounded in being shaped and paced by those we are working with, if you are

leading webinars, training and facilitation events, engagement can be a key issue. In today's post I

Using Photos in creating an agenda. Copyright J. Britton

wanted to cover five approaches you may want to explore, or consider incorporating in your next group or team process.

What I love about group and team work is that every conversation is different. The personalities and styles of the people we get to work with shape our approaches, language and pace. This is important to keep in mind, and points us to the value of having a robust toolkit, one that you are adding to year after year. What are you adding to your own toolbox right now?

Rather than just the ho-hum routine of most group sessions, why don't you consider some of these engagement strategies:

1. Using more images and/or photos - You may have heard me gushing about my love of using photos and images in the programs I design. I've been incorporating photos into my group and team work for more than eight years now. This is in part because I am often working with a global audience where there may be different first languages. Photos can also serve as a spark for new ideas. I continue to hear from groups of all types how they find the use of photos as a way to access more of their "gut" or intuitive knowledge.
Consider how you might bring in more inages or photos into your work.
For some ideas view my November 2015 blab on Visuals in Our Work, and/or check out the 40 Ways to Use Visuals E-manual which includes step by step instructions on how to use visuals in programs around change, innovation, working with vision, values, planning, etc.

2. Using icons - related to the last point around images and photos, consider you how might use icons in an upcoming program. For years we have stressed the importance of reinforcement and have recognized how graphics can replace a lot of text. How might you be able to use icons in your work. How can you have group or team members create their own lexicon of icons as well?

3. Using the body - Getting people up and moving around is another strategy to boost engagement. i even know for myself as a learner that if I am needing to sit all take and take in information I will zone out, even with the best intention of staying focused. Consider what you have in your backpocket with respect to energizers, and movement based activities. As always, be aware of safety and risk implications with movement.

4. Using Post-Its  - For the last 20 years I've incorporated post-its and index cards into my work with teams and groups. Whether we use them as a way to get everyone's voice on the table around evaluation or whether we use it as a way to explore perspectives or priorities, post-its are a must for any facilitation toolkit. They are very handy even in environments where you need to be more mobile. Make a list of where you could incorporate post-its into your upcoming work.

5. Adding more experiential approaches  - My own roots were in the experiential world, and some of my fondest early memories in leading groups were using the great resources of Project Adventure. in the 1980s. I truly believe we learn through being active and engaged, and in my own program design try to build in as many group engagement opportunities as possible. When working with groups and teams as facilitators remember that we make for a richer experience by setting  up the environment or container for learning and then stepping back and letting the group do the work


Stay tuned for part two of this post next week as I will share resources you may want to explore each of these five areas as you build your engagement toolbox.

Have a wonderful week,
Jennifer

Jennifer Britton, MES, PCC, CPT
GroupCoachingEssentials.com
Author of Effective Group Coaching (Wiley, 2009) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
Email: info {at}potentialsrealized{dot}com

Upcoming programs include:
Advanced Group and Team Coaching Practicum (10 CCES with the ICF including 9,25 hrs core competencies): Gain practice and confidence in your group and team coaching skills in this hands-on practicum based class. We'll be taking a deeper dive into content around group and team coaching, as well as giving you a chance to lead us through some group and team coaching activities. Starts Thursday March 31st at 12noon ET. Calls will be held on March 31, April 7, 14, 28, May 6 and 13 (Thursdays 12  1:15 pm ET). 3 spots open. Click here to learn more and register

Group Coaching Essentials (8.75 CCEs) - Our flagship program celebrating our 10th year in supporting coaches through the best practices of designing, marketing and implementing group coaching programs. We cover content related to best practices, and model a number of approaches you can use in your own groups (in person, virtual, corporate and public groups). Weekly assignments support you in moving from program ideas to skeleton structure. Starts Thursday April 6th at 10:15 am ET. Calls held April 7, 14, 28, May 6 and 13. Five spots open. Click here to learn more and register.

Mentor Coaching Group for ACC Renewal and PCC - Looking to recertify or work towards your ACC or PCC? Join us for this 10 hour mentor coaching group where we take a deeper dive into the core coaching competencies - what they are, what approaches we use and what they look and sound like. Seven hours of small group calls, and 3 hours of 1-1 mentor coaching with me. Group calls are held on Thursdays from 9-10 AM ET  - March 31 - end of June. 3 spots open. Click here to learn more and register.

Webinars, Teleclasses, and Virtual Group Coaching - 5 WOW Factors

Virtual Word Cloud created using Worditout.com

Virtual learning continues to take root whether it's through webinars, teleclasses, virtual group coaching or even on-demand video or e-learning programs. Creating virtual programs that WOW is a key consideration for many coaches. As someone who has offered a bulk of my programming through my business virtually over the last twelve years, my clients and I continue to enjoy the opportunity to learn at times and locations that are convenient, without needing to travel.

So how do we create engaging virtual programming? What are some tips you can consider in the design and implementation of your next webinar, teleclass and/or virtual group coaching? Consider these:

Change the pace regularly - Many of you have heard me talk about the improtance of chainging the pace every 7-10 minutes in face to face programs, in virtual progams, particulaly those that aren't as interactive (i.e. webinars) that time frame gets shortened significantly, even down to 1-3 minutes. Consider what's going to keep people focused, engaged and out of the "Death by Conference Call" Mode

Don't be afraid to engage and experiment with what you would normally do within a face to face environment. A lot of coaches, trainers and facilitators, are hesitant to bring some of their face-to-face approaches (with modification) into the virtual realm. Having facilitated virtually for more than a decade I know that group members are tired of the same "talking head" and lack of interaction. They want something different. Think through how you can adapt some of your favorite face to face activities for the virtual realm. It might involve some pre-work or preparation, breakouts or more time.

Consider the level of engagement you want and then the best approach - Webinars, telsclasses and virtual group coaching can vary along the lines of engagement, content and "who's driving the bus" (the faciltator or the participants). Consider the right vehicle.

•  Are you wanting to pass on a lot of content and don't want interaction. If so, a webinar might be the best way to go.
•  Are you wanting  to pass on a lot of content and want interaction - a webinar incorporating breakouts, chats and even video streaming might be the best route
• Is this a program to support group members towards their goals, self-discovery, planning and action? If so, a group coaching approach which leverages breakouts, large and small group activities will be the best approach

Matching the approach and platform with what you want to create is essential. I'll be covering this my upcoming Virtual Facilitation Skills Intensive program (see below).

Small is beautiful - In my book, Effective Group Coaching, I write that small is beautiful. Think through how many people you really want to support in a virtual program. What is going to work well for you, and their learning? Are you looking to create an interactive, intimate environment where people can get to know each other, connect and trust each other, OR are you looking to get the word out to a mass audience where it's more about the message not connection.
Again, consider the platform and type of virtual learning process (webinar, teleclass, streaming - live or asynchronous, coaching etc) which will influence your ceilings and range of number of participants.
Being clear with expectations around engagement and numbers is key in promoting your work.

Always have a back-up: It's highly likely that something technical may go wrong within the virtual realm. Contingency planning is key. Always have a back up - this may entail having another platform,  having a support team around you, and thinking through the series of What Ifs! Nothing is more frustrating for participants (and will take away from the WOW) if they are struggling with technology and feeling cut off.



I'll be going much more in-depth into virtual programming tips (design, marketing, and implementation) in the upcoming Virtual Facilitation Skills Intensive program. In addition to building to your virtual facilitation and design toolkit, you'll also get several opportunities to practice your skills in the virtual domain (and get feedback from others). We'll be meeting online Thursdays from 12- 3 pm Eastern in this 15 hour Virtual Train-the-Trainer on February 4, 11, 18, 25, and March 3rd. We'll be using platforms ranging from bridgelines, to skype, to zoom, join-me, and webinar platforms to give you experience and more confidence on these different platforms. Cost: $950 US. Save 15% when you register with a colleague. Click here for more information and to reserve your spot (5 spots  open).

I'd also invite you to see what I've written about virtual programming over the last decade here at the blog. There's still lots left to cover!

Have a great start to your week,
Jennifer

 Jennifer Britton, MES, PCC, CPCC, CPT
GroupCoachingEssentials.com | Potentials Realized
Author of Effective Group Coaching (Wiley, 2009) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
Phone: (416)996-8326
Email me with any questions you have at info(at)potentialsrealized(dot)com

Upcoming programs include:
The Learning Lab and Design Studio - starting on Fridays later this month: Are you looking for a content rich, community which will support you in learning and experimenting with design, implementation and marketing of group and team programs. The Learning Lab and Design Studio offers coaches, trainers, facilitators and other professionals a place for learning, connection, and accountability. Participate in two group coaching calls a month, a Facilitation Lab monthlyDownload a brochure here or learn more and reserve your spot.
, plus one individual coaching session. Also benefit from dozens of resources aimed at supporting you to do your best work with groups and teams whether you are leading webinars, retreats, teleclasses, group or team coaching. Join us for the year, six months or monthly.

The 38 hour ICF ACSTH approved Group and Team Coaching Training program through Impact Coaching Association starts early February (Tuesdays 12 - 3 pm ET) online.

Virtual Facilitation Skills Intensive - 15 hour train-the-trainer for those wanting to build their virtual toolbox, learn more about best practices in virtual facilitation (for webinars, virtual retreats, teleclasses, telseminars, group and team coaching) and acquire practice and feedback in sharpening their skills. Thursdays 12 - 3 pm Eastern/New York. Click here to learn more and reserve your spot.

Group and Team Coaching Myth - Everyone engages in the same way

One of the things I love most with group and team coaching is the fact that each group and team we

Source: DollarPhoto

work with is so different. This is what keeps my work fresh. Many coaches are curious to find the "one way" or the "one model" you need to coach teams and groups when in fact a variety of approaches is what is needed.

Today's post debunks the myth that everyone engages in the same way. Each group member you work wtih will have their own preferences with how they want to engage in the coaching process and how they want to engage with each other.

As you approach your upcoming coaching conversations consider that your group will likely consist of people with visual, auditory and kinesthetic approaches. The way we perceive, learn and our interactions in taking in sensory information can vary widely.

Visual learners will usually love any visual stimuli - from photos to what's written on the flipchart or on a worksheet, visual learners will enjoy what they can leverage off of.

Auditory learners, in contrast, learn through hearing. Whether it's through small group conversation, or connecting learning and insights with music, consider how you can bring in more of an  auditory element.

Finally, kinesthetic learners learn by "Doing" and interaction. Creating a vision board, rather than just talking about it, or creating an aluminum foil model of their Inner Critics will inspire and engage kinesthetic and more tactile learners.

The impact of engagement does not just stop here. In fact, the types of questions we ask in a coaching conversation may also hav different impact across your group and team coaching mmbers. Consider these questions
What does it look like? VERSUS
What does it feel like? VERSUS
What does it sound like?
Next time you are with a group notice the impact your questions are having and where they are engaging and connecting with members, and where they are not.

in addition to learning styles, the group and team members we are working with may also have different engagement strategies in terms of processing speeds (slow/fast) and processing approaches (verbal processors who like to talk things through versus reflective processors who might prefer to reflect and write out what they realize). Consider how you can use pre-work to support processing speed and approaches, as well as "pause points" of silence, individual reflection, as well as small group work and discussion.

Another important dimension to consider is whether people are more extroverted and love engaging with others, or might be more introverted and find some of the connection time "draining". Again consider the approaches you may want to utilize in meeting these different needs - small group breakouts, large group discussion,

Our clients in the field of group and team coaching is incredibly diverse. As I have written in past posts, one of the most elemental activities coaches can undertake in setting people up for success with a group coachin gprocess is to hold a pre-call with each group member to learn more about them, including their learning preferences and personality styles. This will help you shape an even more powerful process. If you are a team coach consider the impact of holding a pre-call with each team member. In instances where the focus is building capacity of each team member these pre-calls may be more appropriate. Be aware however of any ethical issues which may arise if you are coaching a "team as a system" where in fact a pre-call may actually weaken your ability to hold the system as intact.

What are your next steps as you consider client engagement in your upcoming team and group coaching programs?

Have a great week,
Jennifer

Jennifer Britton, MES, CPT, PCC
Group Coaching Essentials | Potentials Realized  
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
Join us for an upcoming CCE approved program including the Group Coaching Essentials teleseminar starting December 1st (Tues/Thurs Dec 1, 8, 10, 15, 17 - 8.75 CCEs with the ICF)
 (416)996-8326

Did you catch my announcement in this month's newsletter about our newest on-demand course? Last week the Coaching Business Builder was released. Just like our other on-demand programs, the course includes several hours of video based content and more than a dozen worksheets and activities to support you in growing your coaching business. Both experienced and new coaches growing their businesses will find the program of interest. You can learn more about the Coaching Business Builder here at the Learning Lab and Design Studio(TM), our new online portal for all of our on-demand programs.

Audio Post - Group and Team Process Considerations

Last week I had the pleasure of presenting two breakouts at the Capital Coaches Conference in

Washington DC. What a fantastic day! It was terrific to get to speak to, and facilitate dialogue amongst a large group of participants. For those who attended, I forwarded the slide deck to the conference organizers so that you can receive your own copy.

I wanted to share with all of you, whether you were at the conference or not, a reminder of the process groups and teams move through. In this short audio post, I briefly share some of my reflections on the day, and also discuss the stages of group formation. Consider how this is showing up in your work, and what you, as a coach, can do to support those that you work with.

Here's the short 6 minute audio:

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Enjoy!

With best wishes,
Jennifer

Jennifer Britton, PCC, CPCC
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
(416)996-8326

Join us for an upcoming program - the Group Coaching Essentials teleseminar starting June 11th (at 9am ET Wednesdays) or July 17th (Thursdays at 10am ET)- 6.75 CCEs. You can also join me in beautiful Huntsville, Muskoka on July 10-11 (Thurs/Friday) for the Group and Team Coaching Intensive (15 CCEs)