Earlier this week I posted on the importance of evaluation in the group coaching process, with a couple of coaches emailing me asking "What type of evaluation questions might I want to ask"?
You may wish to ask for feedback on the following (in no particular order)
1. Venue/Bridgeline
2. Ease of Program Registration
3. Materials provided
4. Facilitation/Coaching quality
5. Benefits the clients/participants viewed from the process
6. The most important goal the client has taken action on as a result of the program
7. The most important learning/new insight as a result of their participation
8. What they really found useful (topic/homework assignment)
9. What topics/themes they would add and/or take away
10. Price Point
11. Individualized attention to their needs
12. What they wish they had known before participating in the program...
13. What they know now (knowledge/insights) because of participating in the program
14. Group/Individual Support between sessions
15. Quality of the coaching requests/fieldwork/assignments/inquiries
This is by no means a comprehensive list, and certainly you will not want to ask for feedback on all these areas at once. These are areas you as a coach will want to take a look at and reflect upon in terms of impact and potential improvements each and every time you run a program.
In addition to asking for written feedback, also ask for quantitative (numerical) feedback.
You will also want to ask for testimonials/recommendations from participants to provide prospective clients/participants with real-life feedback and insights from those who are alumni.
As I mentioned earlier this week, there is a lot more on this topic in Chapter 10 of the Effective Group Coaching book and I spend time covering this in the Group Coaching Essentials program.
As a coach, what other areas are you eager to get feedback on? As always, please feel free to email below!
Warm regards
Jennifer
Jennifer Britton, PCC, CPCC
Group Coaching Essentials - New Group starts July 13th (Wednesdays 10:30 - 11:45 am Eastern/New York) - Registration now open. 6.75 CCEs.
Join me on July 14 and 15th in Muskoka, Canada for a 2 day in person Group Coaching Intensive (Holiday Inn Huntsville, ON) program, geared to provide you with tools, and practice in the area of group coaching. We'll also cover evaluation! 15 hours of training, ICF CCES have been applied for (15 hrs - 13 hrs Core Competencies, 2 hrs Biz Development)
Questions? Please feel free to contact me directly at info{at}potentialsrealized{dot}com
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