Wednesday, November 26, 2008

Group Coaching Tricky Issues: Difficult Participants

What to do with difficult participants?

Even with the best training as a coach, chances are that as you start working with groups, there will be some tricky issues that pop up.

Today's post all about dealing with difficult particpants during a group coaching session, workshop or retreat.

Remember that some of the reasons why participants become "difficult" is that they do not feel:
1. heard
2. valued
3. comfortable
4. safe

Take a look at your program and ask yourself, "How am I creating a safe space for everyone to participate?".

Some additional considerations to be proactive in avoiding difficult participant issues include:

1. Create ground rules with the group at the start of a program which everyone agrees to and subscribes to
2. Undertake pre-calls with each participant as they register. This can help to answer any questions they have regarding what they can expect about the program
3. Let participants know what they can expect as clearly as possible.
4. Be clear on what your expectations are as a facilitator.

What's been one of the trickiest issues you have faced with a group coaching program? When in doubt, lean into some of the best practices that have been covered here over the last 3 years.

Have a wonderful week!

Jennifer

Jennifer Britton, PCC, CPT
Potentials Realized
Group Coaching Essentials
Toll Free: 1-866-217-1960

PS - Spaces are filling quickly for the Group Program Virtual Intensive - a 6 hour program designed to provide you with the space, a structure and roadmap to quickly design your next workshop, retreat or group coaching program. The program will be held on Sunday December 7 from 10 - 4 pm ET. Cost: $125 US. Click here for more info or to register online.

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